Overview
Airbus qualification management
This project focused on designing an internal platform dedicated to managing Airbus qualifications and certifications for QLS controllers on FAL environments.
The objective was to replace fragmented workflows involving multiple tools, spreadsheets, and paper-based processes with a centralized and standardized system designed to improve operational efficiency while respecting strict regulatory requirements.
I worked independently on the design phase while collaborating closely with operational teams on the product logic and workflow construction.
The project is currently undergoing quality and compliance validation before deployment.
Role : Product Thinking · UX Research · UI Design
Team size : 1 Designer & Collaborative Product Reflection
Duration : Ongoing Project
Focus : Enterprise Software · Qualification Management · Workflow Optimization · Operational UX
Context & Problem
The qualification process relied on a fragmented ecosystem combining :
Multiple internal tools
Manual tracking
Paper-based validation
Complex regulatory workflows
This created operational friction, reduced visibility, and slowed qualification management across teams.
Working closely with TL and TLS teams, we mapped existing workflows, identified bottlenecks, and analyzed operational and legal constraints.
The objective was to redesign the process into a clearer and more efficient system capable of :
Reducing manual operations
Improving visibility
Standardizing workflows
Accelerating productivity
Research & Iterations
After an initial workshop phase, I quickly designed a POC (Proof of Concept) to validate the first ideas discussed with operational teams. This helped stakeholders project themselves into the future product and refine their expectations more efficiently.
The research phase focused on :
Workflow mapping
User interviews
Process reconstruction
Pain point identification
Together, we retraced the full qualification journey across different tools, roles, and validation steps to better understand operational friction points.
Following the research synthesis, I continued refining the product through iterative design phases focused on :
Workflow simplification
Operational clarity
Process efficiency
Regulatory consistency
The project is currently awaiting quality validation before deployment.
Outcome & Learnings
This project reinforced the importance of combining workflow analysis, operational understanding, and collaborative design thinking when designing enterprise tools for regulated environments.
The extensive work around process mapping and user interviews highlighted how fragmented systems and manual procedures directly impacted productivity and clarity for operational teams.
The rapid POC approach also proved highly effective, allowing teams to quickly validate ideas, identify missing functionalities, and refine workflows collaboratively before development.
